Tajerun Terms & Conditions

Undefined terms are interpreted according to Iranian B2B trade custom, Iranian law, and Tajerun's attached documents. Internal interpretation authority: Tajerun legal unit.

Transfer or assignment of an account or booth without Tajerun's written permission is prohibited. The user is liable for any unauthorized use.

A booth may be created only after completing the following steps:

• Suspension or blocking of the account/booth.
• Contractual penalty equal to 10% of the estimated transaction value (deductible from the user's balance or future receivables).
• Legal action to recover damages.

• Cause of delay
• Corrective plan
• New delivery time (ETA)

• During order preparation, the supplier must perform internal quality controls (IPQC) per documented customer or Tajerun request on the Tajerun platform and maintain records of product batch/lot, test results, and product standard compliance.
• At Tajerun's or the customer's request, the supplier must provide related documents and certificates including COI/COA, standard certificate, QC checklist, and MSDS (if applicable).
• These documents must be uploaded or delivered in the Tajerun system or by other methods announced by Tajerun.
• For goods with expiry dates, the supplier undertakes that at delivery to Tajerun's warehouse at least 80% of shelf life remains unless another written agreement among the parties (supplier, customer, and Tajerun) is recorded.

• Each shipment must have a unique lot/tracking code inscribed on each unit/carton/pallet.
• The booth holder (seller) must upload lot information in the Tajerun system.
• The booth holder (seller) must retain a witness sample from each lot for at least 3 months after delivery to Tajerun's warehouse.

• Until delivery to Tajerun's warehouse, the booth holder (seller) must maintain storage conditions appropriate to the product type (temperature, humidity, impact protection, light, UV, etc.).
• If required (sensitive or dated goods), the booth holder (seller) must log temperature/humidity or other storage conditions and provide them upon request of customer, Tajerun, carrier, or customs.
• FEFO/FIFO principle for dated goods is mandatory.
• The booth holder (seller) must also document all conditions required for storage and shipment before warehouse delivery for QC approval.

• The booth holder (seller) may not assign production or packaging of the order to third parties without Tajerun's written permission.
• If permission is granted, the booth holder (seller) remains ultimately responsible for quality, safety, and product compliance.

• For orders involving branding, custom packaging, or private label, the booth holder (seller) may use trademarks, designs, packaging, or other intellectual property only within that order and solely under Tajerun's written license.
• The booth holder (seller) may under no circumstances use these assets for other customers, similar products, or personal purposes.
• Any disclosure, copying, or use outside the order of the customer's or Tajerun's marks and intellectual property is prohibited and, if it occurs, the booth holder (seller) is liable for all legal and contractual consequences.
• Ownership of all intellectual property used in these orders belongs to the customer or Tajerun and is made available to the supplier/booth holder solely to perform the order.

Non-conformity management and correction (CAPA): if non-conformity is reported by Tajerun warehouse QC, the supplier/manufacturer must provide and implement a corrective/preventive action (CAPA) plan within a maximum of 5 business days. Costs related to rework/replacement/repackaging/reshipment, if fault is established, are borne by the booth holder.

• All direct costs arising from fault or failure to comply by the supplier/manufacturer (including rework, repackaging, excess warehousing, operational stoppage, reshipment, quality loss from inadequate packaging, or any other documented cost) are borne by them.
• Determination and reporting of these costs by Tajerun's QC or operations unit is the basis for action.
• Tajerun may deduct the said costs from the supplier/booth holder balance per the Disciplinary Guidelines and Damages (Annex C) or, if balance is insufficient, recover them legally.

In force majeure events outside the parties' control including but not limited to: flood, earthquake, widespread fire, natural disasters, epidemic/pandemic, widespread or prolonged infrastructure outage (internet, banking system, energy), sanctions or sudden legal restriction, war, riot, coup, civil unrest, general strike, or security conditions making performance impossible or unreasonable, the following applies:

Tajerun actions: after reviewing circumstances, Tajerun may, based on buyer and booth holder (seller) interests, apply one of the following:

• Temporary suspension of the order and extension of preparation/shipping time.
• Replacement of goods or booth holder (seller) with buyer consent.
• Cancellation of the order and refund of buyer payment (if not shipped to Tajerun warehouse or before QC approval).

Liabilities and damages: if performance is impossible or delayed due to unforeseeable circumstances outside control (such as war, earthquake, flood, sanctions, general strike, etc.), neither party (booth holder (seller) or Tajerun) is liable for penalty or damages, provided that:

• The booth holder (seller) informs Tajerun as soon as possible.
• Costs apply only to the portion of the order completed before the event.
• If goods were delivered to Tajerun QC warehouse (Qom) before the event, their fate (shipment, storage, or return) is decided based on QC opinion and coordination with booth holder (seller) and customer.

• Payments to supplier/booth holder are staged: 20% after QC and 80% remainder after deduction of booth holder fee and after delivery of the order to the customer.
• Amounts for cancelled or unenforceable portions are refunded to the buyer.
• Held funds in Tajerun's account remain blocked until final disposition.

• If force majeure occurs, financial and contractual obligations for services fully completed before the event (such as successful QC or processing fees) remain valid.
• For portions of the order not yet performed or goods not received by the customer, Tajerun will, as appropriate and in coordination with booth holder (seller) and customer, refund, replace, or apply other remedial measures.

• Cancellation by booth holder (seller) (before supply confirmation): order cancelled and no payment is made.
• Cancellation by buyer (before payment): full cancellation without settlement.

Confirmation of the order by the booth holder (seller) constitutes the start of preparation and a binding contract between buyer and booth holder (seller) through Tajerun. Cancellation after this stage is permitted only under the following conditions:

Cancellation by booth holder (seller): in this case, the full amount paid by the buyer is refunded.

Cancellation by buyer:

• If preparation has not yet started: full refund.
• If preparation or production has started: cancellation only with consent of the booth holder (seller) and Tajerun, and after deduction of actual preparation, consumable, or packaging costs.
• If goods have been shipped or delivered to Tajerun's warehouse: cancellation only if a defect or discrepancy is confirmed by QC.

After delivery of goods to Tajerun's warehouse, order cancellation is possible only in special cases and with Tajerun's formal approval.

If cancelled by booth holder (seller):

• Goods are returned to them and all carriage and warehousing costs are borne by the booth holder (seller).
• In addition, the booth holder (seller) must pay Tajerun's service fee equal to 8% of the order's toman value as cancellation and platform damage compensation.
• In case of repeated or multiple cancellations, Tajerun may temporarily suspend or restrict the booth holder's (seller's) account.

If cancelled by buyer:

• Goods are returned to the booth holder (seller) and preparation, carriage, and warehousing costs are deducted from the buyer's payment.
• In this case, the advance payment or deposit is deemed non-refundable unless Tajerun decides otherwise.

If delivered goods are found defective or inconsistent with the order:

• Goods are returned and the buyer's payment is refunded.
• Carriage, return, warehousing, and re-inspection costs are borne by the booth holder (seller).
• In addition, the booth holder (seller) must pay Tajerun's service fee (8% of order value) as a fault-based cancellation penalty.

If goods conform to order specifications but the buyer requests cancellation:

• In this case, the advance payment or deposit is deemed non-refundable unless Tajerun decides otherwise.
• Warehousing, return, or reshipment costs are borne by the buyer.

Cancellation at this stage is permitted only with formal QC approval by Tajerun and documented technical defect or discrepancy. Other reasons for cancellation (including change of mind or the buyer's commercial circumstances) are not accepted.

A) Cancellation by booth holder (seller)

B) Cancellation by buyer

• Cancellation by the buyer is not possible. Withdrawal means payment of all costs in full. In special cases, disposition is determined on force majeure grounds.
• If goods are not received or are returned from destination, disposition is based on customs rules and fault of the parties.

• In the normal course: the remaining toman amount of the order, within a maximum of 72 hours after the customer's receipt and confirmation of satisfaction, is finalized and, after fee deduction, a transfer request for settlement with supplier/booth holder is sent to the bank.
• If the customer fails to pay due to dissatisfaction or customs hold: funds remain with Tajerun until the order is finalized.

To register and review a return request, the following documents are required:

• Clear images or videos of damage, defect, or product discrepancy
• Written report from the QC unit or carrier (if available)
• Purchase invoice or goods delivery receipt
• Original product packaging (as undamaged as possible)
• Serial number and production date where the product has such specifications

Due to customs restrictions and high international transport costs, returning goods from the destination country to Iran is generally not feasible and is done only in special cases with Tajerun's approval. In such cases:

• All carriage, clearance, and customs costs are borne by the at-fault party (booth holder (seller) or buyer)
• In other cases, damage settlement or refund without physical return of goods is carried out based on the QC report and agreement of the parties

The buyer may report product discrepancy or defect at two stages:

Upon delivery at destination:

• Visual inspection of seals, packaging, and transport damage
• Random sampling (maximum 10% of shipment)
• Immediate recording of any visible defect in the Tajerun system

After delivery:

• Maximum 7 business days for ordinary goods
• Maximum 48 hours for perishable goods

To review a claim, the buyer must upload the following in the system:

• Clear images or videos of defect or discrepancy
• Photo of original packaging and labels
• Delivery receipt or invoice
• Lot or serial number (if applicable)

If documents are incomplete, review will not be conducted.

The booth holder (seller) must, within a maximum of 7 business days, take one of the following actions:

• Ship a replacement conforming to the order
• Full refund
• Compensatory agreement (discount, financial compensation)

• All carriage, packaging, re-QC, and delay damages are borne by the booth holder (seller).
• If the booth holder (seller) refuses or delays performance, Tajerun may deduct the said costs and service fee (8%) from the booth holder's (seller's) account balance.

• The order is deemed final and payment will be settled to the booth holder (seller) per the usual process.
• The buyer has no right to appeal again unless new documents or official documentation from a third party is provided.

• Physical return of goods from the destination country is done only in exceptional cases and by Tajerun's decision.
• In other cases, compensation is through financial payment, replacement shipment, or agreed discount.
• If physical return is required, goods are returned only to Tajerun's Qom warehouse unless otherwise agreed.

The following goods are not returnable:

• Custom goods or goods with private label and custom packaging
• Goods consumed or damaged by the buyer
• Perishable goods after expiry of the discrepancy reporting period
• Goods that are inherently non-returnable (such as chemicals, opened food, health or thermal products)
• Cases where the buyer intends to cancel solely due to change of mind or commercial decision

• Transport, clearance, insurance, and international payment services on Tajerun are performed by official, reputable partners (third-party service providers) operating under Tajerun's supervision.

Tajerun guarantees that these services are performed in accordance with official, licensed procedures and with full tracking.

• However, operational responsibility for each service (such as transport delay, customs hold, or banking issue) lies with that service provider, not Tajerun.

If a problem arises, Tajerun must follow up and, in accordance with its policies, take remedial or corrective coordination action.

• Tajerun is not liable for delay or damage arising from customs authorities' decisions, legal restrictions in the destination country, or carrier fault, unless direct fault by Tajerun is established.
• The booth holder (seller) and buyer must cooperate in providing documents, information, and legal authorizations to Tajerun and contracted companies.

• Counterfeit goods or goods infringing intellectual property
• Hazardous materials without authorization
• Sanctioned items
• Food and health products without permits
• Unauthorized medical equipment
• Any goods prohibited under Iranian law

• Food and beverages: manufacturing permit, production/expiry dates, labeling
• Cosmetics and health products: permit from the competent authority, labels and warnings
• Electronics and electrical goods: standard certificate and warranty
• Chemical or hazardous goods: MSDS and special packaging
• Other goods subject to quality and health regulations, with COI/COA certificates when requested

• All violations are first recorded and documented by operations or support.
• The offending user may, within 72 business hours of receiving a notice, submit explanations and documents through the system.
• Tajerun's legal/disciplinary unit must announce the review outcome within a maximum of 5 business days.

The final decision will be recorded in the system and communicated to the user.

• All direct costs arising from violations (including carriage, warehousing, rework, customs penalties, bank fees, etc.) are deducted from the user's balance or future receivables.
• If the balance is insufficient, the user must deposit the determined amount into Tajerun's account within 7 business days.
• If the user refuses, Tajerun may pursue judicial recovery and claim damages.